Cancellation & Refund Policy

Last updated 5 September 2026 · Governed by the laws of India · Read together with the Terms of use

RoamWise sells digital goods — app features unlocked instantly on payment — plus made-to-order printed merchandise. Because digital access is delivered immediately, our policy is stricter than a typical physical-goods return policy. This page states it plainly so there is nothing to discover only after you have paid.

1. Recurring subscriptions (Plus, Pro, Elite — monthly or yearly)

• You can cancel anytime. Cancel from Settings in the app, or by emailing support@roamwise.co.in from the email on your account.
• Cancelling stops the next renewal. It does not end your current paid period early — you keep access until the end of the period you already paid for, then the subscription does not renew and you are not charged again.
• No partial refund or proration for the unused portion of a period you already paid for, once that period has started, except as described in §4 below.

2. One-time passes and the Founder offer (long-term, short-term, and the ₹100 lifetime offer)

• These are single one-time payments, not subscriptions — there is no renewal to cancel.
• Once activated, a one-time pass or the Founder offer is non-refundable for change of mind, except as described in §4 below.

3. Printed merchandise

• Merchandise is made to order. We replace items free of charge for a print defect or damage in transit — contact us with a photo within 7 days of delivery.
• Personalised items cannot be returned or refunded for a change of mind.

4. When we do refund

If a paid feature does not function as described and we cannot fix it promptly, email support@roamwise.co.in within 7 days of the purchase or the renewal charge with your payment reference and the email on your account. We look into every report; where the fault is ours, we refund that charge.

We do not refund for change of mind, for not using a plan you purchased, or after the 7-day window above, except where required by Indian law.

5. How a refund is paid

Approved refunds are issued to the original payment method through the payment gateway used for your purchase (for example Razorpay), typically within 5–7 business days of approval. From there, your bank or card network's own processing time applies before the amount shows in your account or statement — this can add a few more business days and is outside our control.

6. How to cancel or request a refund

Email support@roamwise.co.in with: the email on your account, what you purchased, and the payment reference or transaction ID from your receipt. We reply within one to two working days.

7. Contact

Payment issues and disputes: support@roamwise.co.in. Everything else: founder@roamwise.co.in · RoamWise is operated by GYANVERSE, Almora, Uttarakhand, India.